Terms & Condition / Privacy Policy / Refund Policy

Who we are?

Our website address is: http://commercetrails.com.

This Privacy Policy applies to the Company and its affiliates. This policy also applies to any service providers collecting, using, or disclosing personal information on behalf of the Company.

Please note that this Privacy Policy does not govern the collection and use of information by companies that the Company does not control, nor by individuals not employed or managed by Company. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.

Information We Collect

CommerceTrails may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.

CommerceTrails may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies.

“Personally Identifiable Information” means information that can be used to identify you as an individual or your company as an entity, such as:

  • Name
  • Address
  • Telephone number
  • Email address
  • Company name
  • Billing and payment information
  • Candidate information (for job applicants)
  • Other data collected that could directly or indirectly identify you.

Our Privacy Policy not only explains how and why we use your personal information that we collect, but also how you can access, update, or otherwise take control of your personal information.

What are Cookies?

A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by CommerceTrails to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by CommerceTrails to store whether, for example, you want your password remembered or not, and other information. Cookies used on the CommerceTrails website do not contain personally identifiable information.

There are various types of cookies: 

Strictly necessary cookies: These are cookies that are required for the operation of our Website. For example, cookies that enable users to log into only secure areas of our Website. 

Analytical/performance cookies: These types of cookies allow us to recognize, count the number of visitors, and see how visitors move around our Website when they are using it. This assists us to improve the way in which our Website works, for example, by ensuring that you can find what you are looking for easily. 

Functionality cookies: These cookies are used to recognize you when you return to our Website. They enable the personalization of content, recognition of users, and also remember your user preferences (for example, your choice of language or region)

Session Cookies: Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Website or Services. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our Website or Services. 

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, assess the qualifications of a candidate for employment, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Log Files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and a number of clicks to analyze trends administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.

How we use this information

Like CommerceTrails may use the personally identifiable information collected by CommerceTrails to contact customers regarding products and services offered by CommerceTrails and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising, and sales efforts. CommerceTrails will not in any way share this information with a third party either for free or by selling it unless you specifically authorize such disclosures.

Disclosure of Information

CommerceTrails may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case CommerceTrails is sold, the information collected from users may be transferred to the new owners.

CommerceTrails may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by CommerceTrails from its customers. In all such cases, third-party service providers will be required to treat all such data with the same degree of care as CommerceTrails and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Special Offers and Updates

Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, CommerceTrails gives them the opportunity to opt-out from receiving these types of communications.

Service Announcements

On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Legal Disclaimer

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena or other legal process served on CommerceTrails.

The CommerceTrails website contains links to other sites. Please be aware that CommerceTrails is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The CommerceTrails Privacy Policy as described herein applies solely to information collected by CommerceTrails.

Maintenance of Information

The information provided to CommerceTrails is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by CommerceTrails. CommerceTrails employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to CommerceTrails.

Your Responsibility

You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or Internet cafe, but even when using your private computer in your home.

Changes To This Privacy Policy

We reserve the right to change this Privacy Policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Payment Terms

Commerce Trails reserves the right and would charge you with $40/ Hour as a customization charge for the additional on-demand benefits /requests made from your end for improving or enhancing the functionality. This charge may increase from time to time.

Customization Charge

You can ask the support team for a custom plan.


Some CommerceTrails Services are billed on a subscription basis means that you will be billed in advance on a recurring, periodic basis (each period is called a billing cycle. Billing cycles are typically two weeks, monthly or annual, depending on what subscription plan you were offered. Your subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page, or by contacting our customer support team. While we will be sad to see you go, you may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of that billing cycle before terminating. You may cancel auto-renewal on your Subscription immediately after the Subscription starts if you do not want it to renew. We may change the subscription fee charged for the Services at any time. The change will become effective only at the end of the then-current billing cycle of your subscription. For users subscribed under Free Subscription Plan if they choose to unsubscribe before or after the subscription end without subscribing to the Paid Plans.


You are responsible for keeping your billing information up to date and your account current. You will not be liable for any sort of partial or prorated refund of your subscription fee for any time during which you do not use the Services. The refund would not be applicable to the boundaries beyond the operational field and the issues/concerns/liabilities not under the Commerce Trails service policies and norms. 

When You Can Claim The Refund-

  • You are eligible to claim your refund if the project proposal is not delivered as discussed with our business development manager, without having any discussion afterwards.
  • You are eligible to claim your refund if the project proposal is not delivered within the time duration discussed with our business development manager, without having any discussion afterwards.
  • You are eligible to claim your refund if by any chance any mistake/error occurred within the operation of the project by any of the employees associated with CommerceTrails.

When You Can’t Claim The Refund

  • No refund will be initiated if by any chance, any error occurred by the client itself or by any other 3rd party support platform/apps/website/identity. CommerceTrails won’t be responsible for such errors, hence no refund will be processed.
  • If within 15 days of the initiation of the project, no issues are raised from the sellers, it will be deemed that sellers are familiar with the organisation’s  functionalities and satisfied with its operation, therefore no refund request will be entertained.

Usage of the Service

You are responsible for your account, content, and communications with others while using the Services. You agree to use the Services in compliance with applicable law. This is your responsibility and you agree to not use Commerce Trails. By using CommerceTrails.com, you agree to not violate any of marketplace terms. In the event of violating any marketplace rules, we have the right to close your account. We are also not responsible for any illegal use of CommerceTrails.com by our users.

We follow the strict policy of non sharing of data with 3rd Parties or making it public. We don’t allow any 3rd parties to conduct contests and surveys and even if we do then we may prohibit them from using the information for any other purpose. In the event of the sale of business, all the information would be transferred but before that information would be shared with you related to the same. We may conduct advertisements and use third party tool and share information including name, address, email address , telephone number to show tailored based advertisements of products that may suit your purpose.

Communication Policy

We understand the value of your time and money and expect the same from you. We expect that if you are providing any contact details at the time of registration, it will be used by us to communicate with you in future.

We can use your contact details for the following purpose

1) To inform you about the latest updates about apps and marketplaces. 

2) To inform you about any issue of the app or marketplace.

3) Inform you about your trial and subscription. 

4) Introducing any new product. 

5) Strategies to boost up your business 

We hope you will also keep in touch and cooperate with us.

Review Policy

We respect your thoughts and of course we will always agree with your decision. In case you are not finding us useful for you, first, you have to communicate properly with us so that we can understand your problem. We assure we will never let you go with dissatisfaction. We have provided multiple mediums through which you can easily connect with us Skype, talk, Mail, Call, and Ticket. We will resolve your each and every issue within 3-5 business days with the help of proper communication and details provided by your side. A healthy negotiation is a key to fruitful business and of course, you will find the same. We guarantee there will not be any delay or lack of perfection from our end but as we also depend upon Marketplace, so we can’t guarantee about the same.

Account Termination

CommerceTrails has the right to terminate its relationship with you, without prior notice, if you breach or fail to comply with any provision of these Terms and Conditions. This Agreement and your ability to use the Service shall also automatically terminate upon the expiry of your subscription. CommerceTrails has no responsibility to maintain your user account or any of your data after termination. CommerceTrails is not responsible for any fees, damages, or claims you may suffer in relation to the same or any claims or actions you may have as a result of the termination. If termination is due to your failure to renew your subscription on a timely basis, you may reactivate your account and access your data if you renew your subscription with CommerceTrails.To do so you may have to pay any subscription fees or charges that may be imposed by CommerceTrails, including reactivation fees (if any), within any period that may be stated by CommerceTrails. Failure to pay activation fees may result in your user account being deleted, and permanent removal from its systems.

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